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Sensory items are available at the Guest Service Offices at PORTALS 10, 20, and 67 and are distributed on a first-come, first-served basis and are provided free of charge.
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Guests wishing to check out sensory items must sign a waiver and leave a driver’s license or credit card, which will be returned upon receipt of the sensory items in the same condition. Strobe cancelling glasses and weighted lap pads are also available. Sensory bags, equipped with noise canceling headphones, fidget tools, and verbal cue card are available to all guests who may feel overwhelmed by the environment.
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Event staff are trained by leading medical professionals on how to recognize guests with sensory needs and how to best handle a sensory overload situation. This initiative promotes an accommodating and positive experience for all guests and fans with sensory needs. Little Caesars Arena has partnered with KultureCity to make all events hosted at the arena sensory inclusive.To request a sign language interpreter, please fill out the form here.A sign language interpreter can be provided however, a four-week notice is required before an event.Devices are distributed on a first-come, first-served basis and are provided free of charge.Guests wishing to check out a device must leave a driver’s license or credit card, which will be returned upon receipt of the device. For guests with hearing impairments, assisted listening devices are available at the Guest Service Office on the Street Level Concourse outside PORTAL 10.If a guest is at the venue and needs to be relocated, they should visit the XFINITY Box Office across from PORTAL 5 for assistance. If a guest requires accommodation after their ticket purchase, they should contact the number above for assistance. Accessible seating is available at every price point in the venue. Additional companion seating may be purchased based on availability by calling 31.Accessible seating can be purchased through all announced ticket sales locations, based on availability.Upper Level Concourse: PORTALS 21, 29 and 62 Street Level Concourse: PORTALS 1, 4, 10 and 13 Accessible drinking fountains are available at the following locations:.Accessible tables and service counters are available for guests in wheelchairs in all Club locations and at all restaurants adjacent to Little Caesars Arena. Accessible counters are available for guests in wheelchairs and can be found throughout the venue. All fixed concession stands at Little Caesars Arena are wheelchair accessible.Accessible parking spaces are available on a first-come, first-served basis.The accessible drop-off & pick-up area is along the West Fisher Service Drive, near Park Street and the Henry West Garage.The Trinity Health Garage, United Wholesale Mortgage Garage, and Temple West Garage have the closest accessible parking spaces to the Little Caesars Arena.Accessible parking spaces are available within all 32 parking locations within The District Detroit.These spaces are available on a first-come, first-served basis at the going rate with presentation of an accessible license plate or hang tag. Additional accessible spaces will be reserved in the parking lot at 2721 Cass Ave. Accessible parking is available in all of Olympia Development of Michigan’s parking lots.For most concerts, family shows and Detroit Pistons games, we offer accessible floor seating which can be accessed by using the Southeast elevators located between Mike's Pizza Bar and The Mixing Board, across from PORTAL 9.Guests must clear the screening procedures above. and have access to one of our premium spaces, they can access the Skybridge which connects to the Blue Cross Blue Shield Suite Lounge. For guests who park in the Trinity Health Garage located on Cass Ave.To ensure the highest level of safety and security, all guests are subject to a security screening upon entering Little Caesars Arena. These entries allow guests to enter the venue directly from the streets of Downtown Detroit and into our Street Level Concourse.and our Meijer Entry SW is located at Henry St. and Sproat St., our Comerica Entry SE is located at Woodward Ave. just west of Woodward Ave., our Chevrolet Entry NE is located on Woodward Ave. Our Huntington Entry NW is located on Sproat St. We have four main entries that are all Accessible.
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